At Top Jewellery, we prioritize your satisfaction and a fair return process. Please review our return policy carefully to ensure a smooth process. Your statutory rights remain unaffected.

Eligibility for Returns

We offer a 30-day return period from the date your order is delivered for:

  • Gold jewellery
  • Diamond jewellery
  • 925 Sterling Silver items
  • Plain wedding rings

Exclusions (Not eligible for returns) :

  • Custom-made orders: Items made or created on customers request
  • Engraved jewellery: Any item that is engraved on customers request
  • Special orders
  • Items altered, resized, or showing signs of wear
  • Deposits for custom orders

Note: Returns may be eligible for store credit or exchange if items meet our conditions.

Conditions for Returns

  1. Items must be:
    • In unworn, unaltered condition
    • In original packaging with tags intact
    • Accompanied by proof of purchase
  2. Shipping fees are non-refundable unless the item is faulty or incorrect.
  3. Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
  4. A restocking or refurbishment fee may apply if items are not in sellable condition.
  5. All returns require pre-approval from Customer Service. Unapproved returns will not be processed.
  6. All returned items are subject to inspection and approval before any refund, exchange, or store credit is issued.
  7. We reserve the right to refuse a return if the item does not meet the conditions outlined in this policy.

How to Return Your Order

1. Contact Us

Email [email protected] or call us at +44 121 236 9429 with your order number and reason for return.

2. Prepare Your Parcel

Pack the item securely in its original packaging. Include a note stating whether you’d like a refund, exchange, or store credit.

3. Send Your Return

Ship your parcel to the address below:

Top Jewellery
The Big Peg, Shop 8
Warstone Lane
B18 6NA, Hockley
Birmingham, UK

We recommend Royal Mail Special Delivery or a similar insured service. Retain proof of postage with tracking information.

Returned items remain the customer’s responsibility until received by Top Jewellery.

We are not responsible for items lost or damaged during return transit. Please retain proof of postage and tracking information until your return has been processed.

Please allow 15 days from the return shipped date for us to receive and process your return. We will decide and credit accordingly.

Faulty or Incorrect Items

If your item is damaged, defective, or incorrect:

  • Contact [email protected] immediately.
  • We will cover return shipping costs for validated claims.
  • Faulty items will be replaced, repaired, or refunded per applicable laws.

Refunds and Processing

  • Returns are inspected within 2-3 working days of being received.
  • Refunds or exchanges are processed within 5-10 working days.
  • Refunds are issued to the original payment method (processing times may vary).
  • If a returned item is not received in its original saleable condition, any refund may be reduced to reflect the loss in value, refurbishment costs, or restocking costs.

Important Notes

  • Custom orders and engraved items cannot be returned or exchanged.
  • Items returned without tags or showing wear are non-refundable.
  • Costs for resizing or special work performed on request are non-refundable.

Charges for engraving, resizing, bespoke modifications, or other services performed at the customer’s request are non-refundable.

For questions or assistance, contact [email protected].

Thank you for choosing Top Jewellery!